Sunday, March 02, 2008

Maybank vs Me

I was planning to open an account in one of the banks do some online banking to ease me to do online purchasing such as online ticket reservation and to top-up my mobile phone credit. I did some researches to see which bank offers the above services. Yesterday, I went to Maybank and intended to open a saving account there. Once I arrived, one of the officers…

Officer: What can I help you?

Me : I would love to open a saving account here.

Officer : Where is your guardian? Can you sign?

Me : I am above 18 years old. I’m working and I am educated. Why do I need guardian? I use my thumb print for my banking transaction.

Officer : Please calm down. This is our terms and conditions. We have to make sure that every of our customers is protected. We don’t want someone else to withdraw your money.

Me : Okay, What is your terms and conditions?

Officer : I’ll go to the counter and print it up for you. At the moment, you just fill up this form. Can I have your Identity Card to photocopy?

After a few minutes, the officer came back to me and returned my Identity Card to me.

Officer : I am sorry. The server is now upgrading so we are not able to print out the terms and conditions. Okay, I’ll ask my manager about your case when she is back. We will call you back.


Opening a saving account in a bank is a very simple transaction. Why did the bank reject me from this? Is this because of I am a person with disabilities? Person with disabilities has no rights to open his or her account for saving?